Regular Visitor
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3 Messages
Unwanted Services/Charges
I've tried for months to get our plan changed because we don't watch the actual cable on TV so paying for the sports packages and fees etc. while being on unemployment due to the pandemic seems ridiculous. It's impossible apparently, and being a 12 year loyal comcast/xfinity customer I just want to know if I can get some promotions or something. Thanks.... I'll be waiting
Drahcir1
New Poster
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2 Messages
4 years ago
Agreed. I'm also trying to switch to an internet-only plan just because it's considerably cheaper and catered more to my needs, but it's so difficult to get ahold of an actual person to make this change because the online services aren't built to handle this situation.
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CCChe
Official Employee
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6.9K Messages
4 years ago
We appreciate your continued loyalty, u/crosslin80. Thank you for using the Xfinity Forum to get help changing your plan. I understand how important this is to you, and I want to discuss your options with you. To get started, send a private message with your full name and the account holder's name, if different than you, and the numbers associated with your service address. To send me a message, click on my name, "ComcastChe," then click send a message.
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user_RobertB
Contributor
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350 Messages
4 years ago
@Drahcir1
Hi there! I truly apologize that you have been having issues with switching to an internet only plan. I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
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Jjrdhead
Regular Visitor
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1 Message
4 years ago
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jiggady1108
Contributor
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16 Messages
4 years ago
I have NO INTERST in sports either BUT these crooks tack it on your bill! How they get away with this is beyond me!
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CCMacey
Gold Problem Solver
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541 Messages
4 years ago
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