New Poster
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1 Message
Unusual Amount of Outages in our Area
Who can I contact at Xfinity about the number of service outages in our area? Over the last couple of weeks, we’ve had at least 6 fairly significant outages in our area that have caused lost time at work, and trouble with completing virtual learning. A $15 credit on my bill doesn’t help, and the automated system is super frustrating to navigate.
Responses
ComcastTambrey
Official Employee
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2.7K Messages
6 m ago
Hello, RDP_217! Welcome to the Xfinity Forums. With the current state of the world, I absolutely understand how important it is to have a consistent internet connection and how much being offline for any period of time can really get in the way. I would love to take a closer look and see what can be done to stabilize your service. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Jrbalan
New Poster
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3 Messages
6 m ago
There are many postings like this... including mine. Please advise.
@RDP_217 - that's good that you at least got a credit. I'll look into one too.
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