RDP_217's profile

New Poster

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1 Message

Tue, Dec 1, 2020 2:00 PM

Unusual Amount of Outages in our Area

Who can I contact at Xfinity about the number of service outages in our area? Over the last couple of weeks, we’ve had at least 6 fairly significant outages in our area that have caused lost time at work, and trouble with completing virtual learning. A $15 credit on my bill doesn’t help, and the automated system is super frustrating to navigate.

Responses

Official Employee

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2.7K Messages

6 m ago

Hello, RDP_217! Welcome to the Xfinity Forums. With the current state of the world, I absolutely understand how important it is to have a consistent internet connection and how much being offline for any period of time can really get in the way. I would love to take a closer look and see what can be done to stabilize your service. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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New Poster

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3 Messages

6 m ago

There are many postings like this... including mine. Please advise. 

 

 

@RDP_217 - that's good that you at least got a credit. I'll look into one too.

 

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