Visitor
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1 Message
Unused gift card needs to be reissued.
I got a prepaid gift card, that I didn’t realize had such a short expiration date. My husband was deployed and I just had a new baby. It’s only a few days expired and never used. I would really appreciate it being reissued.
XfinityJeffB
Official Employee
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540 Messages
2 hours ago
Hello user_jxvbcg, thank you for reaching out here in our Xfinity Community forum. Congratulations on the new baby! This is an exciting and tiring time all at once. Also, please give your husband our thanks for his service, as well as yourself. It's not just the military personnel who service, but their family also. Getting the gift card reissued won't be difficult, we just need some information that we do not want shared publicly.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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