Visitor
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3 Messages
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which wasn’t true and evidently had to wait two months before I could get the full package. Told me I’d be notified before they switched my plan and never did. Plus charged me more and my Wi-Fi is worse now. The app is atrocious. Internet site isn’t good neither. Mangement is something to be desired. Doesn’t seem like they care or listen to the customers enough. Yet good at pretending. Unknowledgeable of what their workers are saying and doing. I want to and could say a lot more of negative input, but I’ll leave it here. I’ve got a way better offer now from Ziply Fiber and I’m considering switching if I don’t get some money back and a formal apology.
XfinityQuemekia
Official Employee
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951 Messages
3 days ago
Hello @user_kywem9! Thanks for being a part of our Xfinity Community Forum. I am incredibly sorry to hear about this series of failures. After being hung up on, promised credits, and experiencing a decline in service after a plan change, I can definitely understand your frustration!
May I ask what you were told you would be reimbursed for?
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user_fwegqh
Visitor
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2 Messages
2 hours ago
I've gone through the same thing. I opened a complaint here and with the FCC about their billing and customer service issues. I have gotten told so many different things when I contact them about my bill and every agent tells me something different. They even have given me fraudulent ticket numbers when they supposedly open a ticket about my billing issue. I had an agent tell me the amount I needed to pay to keep my service and when I asked why it was so much different than my regular amount, he had no idea. I did pay that amount and then on my next bill it was double the amount that I should owe. When I talk to "supervisors" they tell me they'll escalate the issue to the billing dept and someone would be in touch with me. Nobody has ever contacted me. We pay almost $400 per month for our service and have been with them for 40 years. I've been hung up on too. If I could go somewhere else I would.
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