Untruthful customer service

Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which wasn’t true and evidently had to wait two months before I could get the full package. Told me I’d be notified before they switched my plan and never did. Plus charged me more and my Wi-Fi is worse now. The app is atrocious. Internet site isn’t good neither. Mangement is something to be desired. Doesn’t seem like they care or listen to the customers enough. Yet good at pretending. Unknowledgeable of what their workers are saying and doing. I want to and could say a lot more of negative input, but I’ll leave it here. I’ve got a way better offer now from Ziply Fiber and I’m considering switching if I don’t get some money back and a formal apology.