Visitor
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1 Message
Unsure how to receive my equipment
I signed up for service yesterday and selected the option to pickup my equipment in store. I went in store and they told me I needed to call and have the equipment shipped to me. I called Xfinity yesterday and they said that I should have a confirmation but haven't received one. At this point, I don't know how I am going to receive my equipment and I can't talk or chat with anyone to actually help.
EG
Expert
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115.4K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2.2K Messages
8 hours ago
@daltonh Hello there, and welcome to Xfinity! We appreciate you reaching out to our Xfinity Forums Community for assistance in getting your equipment. I would be happy to help you get your equipment, and start services. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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