Contributor
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25 Messages
Unsolicited text to provide feedback
Good afternoon.
Twice over the last few months, I have received the text below from Xfinity.
Hi, Xfinity here! Please provide feedback on your most recent experience with Xfinity.
Thinking about your online interaction, how likely are you to recommend Xfinity to friends & family? Reply from 0 Not at all Likely to 10 Extremely likely
in neither case was there a preceding online interaction. Since I have 2FA active, I suspect this isn’t a security issue (though I guess I can’t be 100 percent sure). Any idea what is happening here?
CCRenee
New Problem Solver
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169 Messages
3 years ago
Hi and thanks for reaching out to the Xfinity Corporate Digital Care team! I hope your week has been treating you well, and thanks for taking a moment out of your busy day to reach out to us.
Thanks for letting us know how we can help. I can understand your concern about getting a feedback email, and you don't remember reaching out. I'd be happy to check your account for recent interactions to ensure that there are no security concerns occurring.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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