Contributor

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25 Messages

Tuesday, September 20th, 2022 8:21 PM

Closed

Unsolicited text to provide feedback


Good afternoon. 

Twice over the last few months, I have received the text below from Xfinity.

Hi, Xfinity here! Please provide feedback on your most recent experience with Xfinity.

Thinking about your online interaction, how likely are you to recommend Xfinity to friends & family? Reply from 0 Not at all Likely to 10 Extremely likely 

in neither case was there a preceding online interaction. Since I have 2FA active, I suspect this isn’t a security issue (though I guess I can’t be 100 percent sure). Any idea what is happening here?

New Problem Solver

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169 Messages

3 years ago

Hi and thanks for reaching out to the Xfinity Corporate Digital Care team! I hope your week has been treating you well, and thanks for taking a moment out of your busy day to reach out to us.

 

Thanks for letting us know how we can help. I can understand your concern about getting a feedback email, and you don't remember reaching out. I'd be happy to check your account for recent interactions to ensure that there are no security concerns occurring. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Contributor

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25 Messages

@XfinityRenee​ Unfortunately, they were not able to provide me any meaningful answers, nor was a phone rep. I find it troubling that I am receiving texts from Xfinity, no one knows why, and the only solution was to turn off the tests, which seems like a bad idea, since then I won't know if someone is trying to inappropriately access my account. I do not know who to speak with next, but I would like a response explaining why one of your customers gets a communication referencing a contact with the company and no one knows why.

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