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user_aqcnii
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Visitor

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Tuesday, March 3rd, 2026 7:44 PM

UNSAFE Outdoor Line

The Xfinity service line crossing our public sidewalk is hanging approximately 7 feet high. It is below safe clearance and needs to be re-tensioned.

Question

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Updated 

10 hours ago

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XfinityNatalie

Official Employee

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606 Messages

10 hours ago

Hello, user_aqcnii! Thanks for posting on our XFINITY Community forum regarding the hanging cable line you have encountered on your public sidewalk. Rest assured, you have reached the right team to assist you with this matter today. 

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

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