Unsafe line outside since end of February 2026

I have had an unsafe line outside my house running through my property, causing a tripping hazard and potential line to be cut during grass cutting.

I have opened three tickets with Comcast for this issue and no one is helping to get the line fixed. I need a escalation immediately.

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XfinityVictor

Official Employee

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2.2K Messages

2 hours ago

user_vxausa Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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US_DL

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I have already dealt with Xfinity customer support and they have done absolutely nothing several times. I need a contact directly to corporate escalations. Someone is going to get hurt by this wire as the weather is warming up and kids are running around.

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2 hours ago

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XfinityVictor

Official Employee

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2.2K Messages

US_DL By sending a DM a corporate agent will assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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Customer Service

US_DL

Unsafe line outside since end of February 2026

XfinityVictor

US_DL

XfinityVictor

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