Visitor
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2 Messages
Unreturned Equipment Fee
I moved out of an apartment last month that came with the wifi equipment and I’m receiving messages noting I am about to me charged an unreturned equipment fee. I need help preventing this from happening as the wifi equipment came with my old apartment and I told my Xfinity agent that when closing my account.
user_qwujhb
Visitor
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2 Messages
5 hours ago
Hi — I’m hoping a Xfinity Support agent can help me via private message with this closed-account equipment issue. My account is closed, and the equipment was already installed in the apartment when I moved in / remained with the apartment when I moved out. I disclosed that when closing service and need help making sure I’m not charged an unreturned equipment fee.
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EG
Expert
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118.6K Messages
3 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.9K Messages
3 hours ago
Hello @user_qwujhb There are some preinstalled units that don't require to be returned, while others may have a requirement to return them when leaving. But we can quickly confirm what needs to be done when we access the account. Please send us a direct message with your full name and service address, and we will take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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