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user_061f41
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1st Reply

Visitor

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3 Messages

Monday, May 29th, 2023 8:42 PM

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Unreturned equipment 2 years later

I had xfinity(just signed up for internet again) until about two years ago. I was charged for the equipment. Can I still return it?

Question

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Updated 

2 years ago

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XfinityChristy

Official Employee

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2K Messages

2 years ago

@user_061f41 Thank you for reaching out via our Xfinity Forums. Are you looking to use your own equipment? If so, then yes once you have your modem connected to your account then you can return the Gateway you are renting. The following link will help you find the 3rd part equipment that works with your Xfinity internet. https://www.xfinity.com/support/articles/list-of-approved-cable-modems Please let us know if you have any other questions. 

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user_061f41

Visitor

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3 Messages

2 years ago

I’d like to return the old ones. I have a text from 2021 saying if I sent them back I would get a refund. I was just wondering if that was still possible.

3

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CCElizabeth

Problem Solver

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908 Messages

@user_061f41

 

That is a good question. I can't say that I have experienced this question before. We'll be happy to look into it for you. Do you recall if the unreturned equipment charges were paid?

I no longer work for Comcast.

2 years ago

0

user_061f41

Visitor

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3 Messages

I did pay them and then forgot to bring everything back. 

2 years ago

0

CCElizabeth

Problem Solver

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908 Messages

Let's take a look at your old account and go from there. Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.
 
 1. Click "Sign In" if necessary
 2. Click the "Direct Messaging" icon (upper right corner of this page)
 3. Click the "New message" (pencil and paper) icon
 4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
 5. Type your message in the text area near the bottom of the window
Press Enter to send your message

I no longer work for Comcast.

2 years ago

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