Visitor
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3 Messages
Unresolved Ticket: #[Edited]
- Request: Xfinity Mobile shipping issue
- Ticket: #[Edited: "Personal Information"]
- Date created: February 27, 2026
- Status: New
I order phone Feb 25, 2026 2 day shipping. On feb 27 delivery came no phone just boxes of phones, I immediately return the package th the delivery driver to make as refused return/ item missing. Immediately contact Xfinity obtain police report and submit all documents on feb 27th 2026.!!! - This ticket was promised to be resolved on march 13 and told I can go into store to get the phones because I don’t want to risk it be stolen again through the mail. When I go in to pick up devices on March 13, 2026 APPARENTLY they can’t give me devices because ticket is still open NO-ONE CAN OVERRIDE and NOT A SINGLE PERSON currently no has any idea when this will be resolved if i will get refund or devices. I’m just stuck in review status . No updates no communication. I switched to save but now I have to pay my current phone Bill again and it’s almost be a month since my order!
XfinityMarshante
Official Employee
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984 Messages
1 hour ago
Hello @user_94zacj, thank you for taking the time to leave a post. Sorry to hear about what you’ve been going through with your mobile phone being stolen and the ongoing case still pending. That’s an incredibly stressful situation, and we'd be happy to turn this experience around.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums is a violation of the Forum Guidelines. If needed, we may invite you to send us a Direct Message.
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