Unresolved Refund

To Whom It May Concern,
I am following up on a refund that remains unresolved despite multiple contacts with Xfinity support.
On 2/10/2026, I returned a Storm Ready device and backup battery to a Comcast store (Transaction Receipt #226078). I was told verbally during a 45-minute phone call on 2/10/2026 that the refund would be processed.
On 3/24/2026, I contacted Xfinity via live chat and spoke with agent P*******, who confirmed the refund was in process and stated it would take a maximum of 48–72 hours. She also stated she had escalated a ticket to the refund team and that I would receive email confirmation within 48 hours.
As of today, 3/31/2026 — over seven weeks after equipment return and seven days after that chat — I have received no refund and no email confirmation.
I am requesting immediate resolution and a clear timeline for when this refund will be issued to the payment method on file.
Equipment Return Receipt: Transaction #226078, dated 2/10/2026
Please contact me directly to resolve this matter.