Unresolved Refund

To Whom It May Concern,
I am following up on a refund that remains unresolved despite multiple contacts with Xfinity support.
On 2/10/2026, I returned a Storm Ready device and backup battery to a Comcast store (Transaction Receipt #226078). I was told verbally during a 45-minute phone call on 2/10/2026 that the refund would be processed.
On 3/24/2026, I contacted Xfinity via live chat and spoke with agent P*******, who confirmed the refund was in process and stated it would take a maximum of 48–72 hours. She also stated she had escalated a ticket to the refund team and that I would receive email confirmation within 48 hours.
As of today, 3/31/2026 — over seven weeks after equipment return and seven days after that chat — I have received no refund and no email confirmation.
I am requesting immediate resolution and a clear timeline for when this refund will be issued to the payment method on file.
Equipment Return Receipt: Transaction #226078, dated 2/10/2026
Please contact me directly to resolve this matter.

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XfinityAmandaB

Official Employee

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3K Messages

2 hours ago

Noladarling Thank you so much for reaching out for help with your refund for your storm-ready device. I know waiting on a refund is never fun, and I appreciate you reaching out for help. With the Xfi pods and our wifi extenders/storm-ready devices, there is a specific return process to make sure refunds are able to be provided appropriately. It would start with submitting a form if you were within the 30-day return period. You can check out the return FAQ to see the form. From there, you would have received directions via email within 48 hours after the form is submitted, with return steps as well as how your refund would be processed. Did you fill out the form before returning the device in store?

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Noladarling

Visitor

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2 Messages

@XfinityAmandaB Hi Amanda, everything was done in the store. I don't personally remember doing the form on the FAQs site.

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1 hour ago

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XfinityAmandaB

Official Employee

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3K Messages

Noladarling, I apologize about that. The form would have had to be done beforehand, since it does take up to 48 hours to receive the return instruction email, so the return can be correctly processed, since it is not a device in our normal inventory. If that step is missed, the refund process may not have been initiated. I will have to take a closer look for you.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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48 minutes ago

Customer Service

Noladarling

Unresolved Refund

XfinityAmandaB

Noladarling

XfinityAmandaB

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