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user_tzb21g
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11/03/2026 8:20 PM

Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage

Unresolved Neighborhood TV Signal Problems Following Comcast Xfinity Outage

Last week, Xfinity experienced a neighborhood-wide outage that was subsequently reported as repaired.

Since that repair, at least two separate households in our neighborhood have experienced intermittent pixelation, freezing, and pauses on live Xfinity television. Internet service and streaming applications appear to work normally.

This suggests a shared cable television signal problem rather than individual customer equipment failures.

Please refer this to the local network maintenance team to investigate the neighborhood distribution system and review the previous outage repair.

I would appreciate a network trouble ticket number and confirmation that this has been escalated beyond individual customer troubleshooting.

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20 minutes ago

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EG

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122.8K Messages

36 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySeth

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20 minutes ago

Hey there user_tzb21g, and thank you for stopping by! I know how impairing it is to deal with freezing or pixelating picture when I'm trying to watch something, so we'll definitely help investigate things further for you 👍 If you just recently had any kind of area-wide interruption, it may have something to do with the signals getting pulled in, but we can confirm that ourselves for sure!

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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