Visitor
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1 Message
Unresolved issue with phone upgrade
Requesting assistance. I went into an Xfinity store to upgrade one of my phones after being unable to complete the process online. I have had an active Xfinity account since 2009 and maintained five active phone lines as well. I was advised that as a diamond rewards member, I would receive $400 off of the price of my new iPhone. However, when the store attempted to process my upgrade, they advised me I would only receive $200 off and if I move forward with the upgrade, that was the discount I was going to receive. However, today as well, if I go into my Xfinity app, it lets me know that I will receive a $400 discount off of any phone upgrade. I am wondering if someone can help me to receive the additional difference at this point, considering the app still advises me I’m eligible for it. The store opened a support ticket for me, but I never received any response. I appreciate any help that you can offer. Thank you so much.
XfinityShawn
Official Employee
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2.6K Messages
2 hours ago
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