Visitor
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4 Messages
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time.
I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred from department to department multiple times every time, abruptly and rudely. Nothing got resolved. I am still having 3 accounts with double/tripple charges at the same address of course.
The very last time was today, June 16, 2026 . I was communicating from 9:30am to almost 1pm with about 7 people (I got transferred and pushed around) and eventually cut off. I was too exhausted to continue.
I really don't understand how xfinity can work with that kind of procedure and complete lack of capacity and responsibility. The staff was evading, incapable, and rude. Such terrible customer service.
Pls email me [Edited: Personal Information] for this matter.
XfinityKam
Official Employee
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242 Messages
3 hours ago
@user_265w65I can see how exhausting this has been, especially with the amount of time you’ve already spent being transferred between teams and still seeing multiple active accounts and overlapping charges. Anyone in that situation would feel stuck and frustrated and this isn't the experience we wish for you to have. To help resolve this we will need to do a full account review. I would like to help you with this
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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user_265w65
Visitor
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4 Messages
3 hours ago
I can't see or find it. Pls contact me via email. You can view my account using my email [Edited: Personal Information]
It wasted all of my morning today and many days before. I spent my time skipping lunch today on the phone waiting and being transferred with zero result.
(edited)
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