Unresolved Equipment Return & Collection Issue - Formal Complaints

We have been trying to resolve an equipment return issue since 2023.

The equipment was returned, and we were told multiple times that everything was resolved. Despite that, we’re still receiving billing notices and are now being contacted by a collection agency for a balance that isn’t valid.

We’ve already reached out 15+ times. At this point, I’m not going to keep calling or repeating the same situation. This should already be documented on your end.

At this point, this needs to be resolved fully and without any further back-and-forth.

What needs to happen is straightforward:
– Remove all charges related to the returned equipment
– Confirm all accounts are closed with a zero balance
– Stop and recall any collection activity tied to this

I’ve spent more time than I should have trying to get this resolved through calls, chats, and emails. I’m done going through support loops. 

Please escalate this to someone who can actually resolve it. If this can’t be handled cleanly from here, I’ll move forward with formal complaints through appropriate consumer protection and regulatory channels.

Just need this fixed and confirmed clearly in writing so it’s finally closed out.