Visitor
•
5 Messages
Unresolved Apple Watch Cancellation, Missing Return Label, and Incorrect Charge
I’ve requested multiple times that my Apple Watch line be canceled and that a return shipping label be sent to me, but I still have not received any email. I can also clearly see that the Apple Watch plan has not been canceled. Each time I chat with an agent, I’m told the issue has been resolved and that the label will be sent within 24 hours, yet this has not happened.
Additionally, I was charged $68.11 on Nov 28 for the Apple Watch line after cancellation had already been requested. Please review this charge and advise on reimbursement, and ensure the Apple Watch line is canceled immediately. I would also appreciate confirmation once the return label has been sent.
XfinityDuron
Official Employee
•
399 Messages
11 hours ago
I will begin troubleshooting, so I can see the reason you are not receiving the speeds that you should be. Doing so could cause a reboot to your modem is now a good time?
6
0