2 Messages
Unresolve Issue very disappointed
I wish this will reach the right department so I can get some help. Back on November 29, 2024. I transfer my Internet services from Xfinity to the business I'm not sure why the transfer wasn't done correctly, but when I receive my bill for December, it showed the the Internet service ,since then I have been calling Xfinity back to back requesting them to remove the Internet charge on my bill since I transfer the services over to Comcast business however I keep getting the runaround. No one seems to understand what's going on every time I speak to someone they open a ticket and the ticket gets close at the end of the day with a response that said that I'm not eligible for Credit which is not true because if I do a transfer from one department to another, I should only get one bill instead of being double charge. I only have the business Internet modem. I return the Xfinity modem which actually they gave me a credit for it however, they want me to pay for the bills which I'm refusing to because I'm not supposed to be charged for the Internet service so now my account is disconnected because of a past due balance I'm not sure what to do. hopefully this post will get to somebody that can help me thank you
XfinityAdrienne
Official Employee
•
1.2K Messages
1 month ago
Hey there, user_sqtrx6! Thank you so much for taking the time to reach out to here on the Xfinity Forums. I am very sorry to hear about the experience the transferring of your services to business, it certianly is not what we want for our customers. We would be happy to dive into the accounts fully, and ensure this is resolved as quickly as possible. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_sqtrx6
2 Messages
20 days ago
I'm not accepting this resolution. I don't feel like I should pay you anything. The second was supposed to be closed from the beginning and he hasn't been done. You guys are requesting money that I'm not that I don't owe you now. The account is going to collection and I'm getting call from them Why I need it to be fixed once and for all I even called the supervisor yelled at me because I was upset at the situation. This is not a good representative for your company.
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