Unreliable internet

Did not help my situation at all.

@XfinityOrlandoM​ yes I DID talk to your UNHELPFUL CHAT.  They blamed MY TV for YOUR SERVICES going out.  I hope to NEVER speak with anyone or AI in chat AGAIN, NO HUMAN COMPASSION!!!!   

I'm done with being lied to about RELIABLE services. Internet not going out when the power goes out?  Where is THIS happening because it ain't happening in MY area.  When the weather changes, so does your RELIABILITY.

I'll be switching as soon as I can and YOU will be the FIRST TO KNOW!!!!

@user_bxmmjs

I understand that your TV works fine when it's hardwired with an Ethernet cable connection,  

if you're having low wi-fi signals in certain areas of your house we do have what's called our Xfinity https://www.xfinity.com/learn/internet-service/xpro 

Xfinity Pro is a service that includes a Pro WiFi Extender, which acts as a WiFi signal booster and provides cellular backup during internet outages, ensuring continuous connectivity for streaming, gaming, and remote work. It allows for low-latency performance in any room and includes an option for a separate battery backup to maintain power during outages. 

 are you having low wi-fi signals in certain areas or is your signal for your internet just not working overall?

I ALWAYS have low or no signal in the upper half of my home.  The pod I bought and paid over $100 for was corrupted and NEVER WORKED.   I'M NOT BUYING ANYTHING ELSE!!!!  WITH THE AMOUNT I'M PAYING FOR CABLE, INTERNET AND CELLPHONE SERVICES - THIS SYSTEM SHOULD BE RUNNING FLAWLESSLY!!!!!

I already canceled the tv portion of my cable bill because I was being price gouged - $386 extra back in MY pocket and NOT YOURS.  Next it will be the internet and then finally maybe Verizon for my cellphone services.  

I'm DONE dealing with YOUR issues that YOU CAN'T EVEN FIX YOURSELF!!!!

@user_bxmmjs

With the Xfinity pro you're not buying anything, it's just $15.00 a month, and you lease the equipment,

Low Wi-Fi signals are based on how your home is built and placement of the modem.  My home was older and it's built with plaster,  my whole house is only 1800 square feet and that is split in half between the upstairs and the downstairs.

 In my basement room we get little to no Wi-Fi connection so since we game out of that room if we want to have a steady reliable connection we've ran a hardwired ethernet cable that's 100 feet to our modem

 if your pod isn't it working this link https://www.xfinity.com/support/articles/return-exchange-xfi-pods Has great information on how you can get a replacement pod

 We would hate to lose you as a customer,  but we understand there are other options,  if you would like me to take a more detailed look at your account you just have to send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I returned your stupid pod back to the xfinity store.  I'm NOT PAYING ANOTHER EXTRA $15 a month for something that may or MAY NOT WORK!!!!  You can miss me [Edited: Language].  You want me to use your product, give it to me FOR FREE - I'M A 30+ YEARS CUSTOMER...FORMERLY, because im cutting this mess out.  

I'm  not directly messaging ANYBODY!  

FIX IT OR I'M GONE!!!!!