Visitor
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1 Message
Unprofessional Representative
I recently left the Weymouth,MA store and was disgusted with the way my fiancée and I were treated. Our names were taken down for service and we still weren’t seen. Other people got serviced before we did and then when we got up to the desk the representative, Ari, threw the router and XFI onto the counter with the biggest attitude ever. She was rolling her eyes at us and then said to her coworker in front of us “I’m not gonna say what I’m gonna say I’ll wait until they’re gone”. That was way unprofessional and was disrespectful to say that about any customer that was there. We will never come back to comcast and have cancelled the service for this behavior.
Sent from my iPhone
CCJoshua1
Problem Solver
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567 Messages
2 years ago
Thanks for taking the time to let us know about your experience in store @user_4716ea. This isn't the experience we want you to have with us, and we certainly lament the loss of a valued customer due to it. We want to make this right. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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