Visitor
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1 Message
Unprofessional Customer service
I had issues with my Xumo streaming, customer service was supposed to call me within moments of receiving the text; they finally called me at 10 PM. I pressed 1 to speak with someone only to be left listening to music for 10 minutes before I decided enough of my time was wasted and I hung up.Please tell me how that is not only permissible but also professional? As a corporation, maybe you should invest in better training your customer service, start hiring human beings instead of using AI, and start caring about your customers that pay a ridiculous amount for your services
XfinityCarolyn
Official Employee
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82 Messages
5 hours ago
@user_ae2tve Thanks for reaching out. I wanted to thank you for choosing Xfinity to be your carrier, and my goal today is to ensure a better experience. I look forward to working with you and resolving the issue.
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