Visitor
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1 Message
Unprofessional Customer Service Rep
I would like assistance filing a formal complaint about a live chat representative who ended our conversation after I repeatedly requested help and asked for escalation. My issue remains unresolved. I have screenshots and would appreciate assistance from a supervisor or customer support specialist.
XfinityTonya
Official Employee
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2 Messages
1 hour ago
Hello, @MMB_88. Thank you for reaching out over Xfinity Forums. This isn't the experience we want you to have, and appreciate you bringing this to our attention as we're always looking for ways to improve as a company.
You've contacted the right place for assistance as I can get feedback submitted regarding the previous interaction. I also noticed you had mentioned that the concern wasn't addressed.
I'd like the opportunity to assist with getting the current issue resolved as well, it will be helpful to have an overview of the concern. When you have time would I be able to get more information regarding the issue that your experiencing?
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