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user_d874bd
1st Topic

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Wednesday, May 4th, 2022 8:05 PM

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Unplanned outages

There has been a substantial amount of unplanned outages within my area which have been disruptive to me wfh. Xfinity how do you plan to address this? We should not have to rely on the relief of account credits. That is not an acceptable nor helpful when I have to continuous explain to my work groups  and supervisor.

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3 years ago

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EG

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110.3K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCMorgan

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3.3K Messages

3 years ago

Hi, thanks for posting! I'm WFM too, so I can totally understand your frustration on this one. I definitely feel for you. It's uncommon for unplanned interruptions to be so frequent, but there may be an underlying reason. Do you use our My Account app to proactively check for these interruptions?

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user_d874bd

Visitor

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@XfinityMorgan​  I rely on the Myaccount app for updates on outages. It is actually my initial source to review.  This is my first  experience with xfinity and I hope that this is not an ongoing situation that causes me to cut ties.  It has been extremely frustrating but I will remain hopeful.

Thank you.

3 years ago

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user_d874bd

Visitor

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5 Messages

What are some underlying issues that could be occurring -resulting in frequent , unplanned outages ? 

3 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

3 years ago

How frequently would you say this type of thing is occurring each week?

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user_d874bd

Visitor

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5 Messages

@XfinityMorgan​ 1/last week and 2x/ this week- yesterday and today. Outages have lasted 1-3 hours.

3 years ago

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CCMorgan

Gold Problem Solver

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3.3K Messages

Hmm. I'd like to take a look at your account to review some details on the interruptions. Please send us a DM with your name and address. Here are the instructions on how to do so: 

 

Click "Sign In" if you're not already signed in
Click the "Direct Message" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.

I no longer work for Comcast

3 years ago

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