"Unplanned outage" over 24 hours no communication

Xfinity,

I would like a clear explanation of my current outage allegedly due to "severe weather" though we haven't had any weather events in over 72 hours. Even better an RCA.

Outage occurred 11:30 A.M 7/29.

First ETA was 11:50 A.M. 7/30 and since has been pushed out another 8 hours with no communication from your automated system.

Twitter team just repeats what the outage map says.

In my 8 year IT career spanning 38 countries I've never had an outage like this take so long to resolve with such poor communication on behalf of an ISP.

I can think of no reason why I a customer, have to chase ya'll down for answers.