Visitor
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1 Message
Unpaid balance
My wife has an unpaid balance from an account she had in 2021. It was an unknown balance and we are trying to pay it. However we cannot get through to anyone to pay bill. When calling the customer support number we reach dead ends due to not having an account anymore. Any assistance with this?
XfinityEva
Official Employee
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2.7K Messages
4 hours ago
@user_58foj9 Thank you so much for reaching out about this balance and looking to bring this up to date. How did you receive notice of the balance? Was this through official Xfinity email or letter? If so, it should include a direct number which would be different from our regular customer assistance.
If you are not sure, please send us a direct message with your full name and service address to get started.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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