Visitor
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3 Messages
Unlocking Esim on new phone
I bought a phone from Xfinity and I have been trying to unlock this phone to transfer carriers. I have spoken to 5+ agents telling me they will solve my issue and the ESim is still locked. They made me activate the line and yet I still don't have it unlocked and was promised a confirmation email and never got one. The most recent agent said he would rise the ticket and i never got a confirmation for that either I dont know what to do.
XfinityBillie
Official Employee
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3.9K Messages
8 hours ago
@user_xkp2l0 Thank you for taking the time to reach out to us here on our Xfinity Forums. In order for us to unlock a device it must meet the following eligibility requirements:
Active on Xfinity Mobile: At least 60 days.
Account in Good Standing: No past-due balances.
Device Paid Off: If financed, must be fully paid.
Does your phone meet all of the above requirements?
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