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user_8yq30l
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Visitor

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1 Message

Wednesday, September 3rd, 2025

unlock my phone

My phone was supposed to be unlocked yesterday. I spoke to Yogita on a chat this morning and was guaranteed it would be unlocked by 8:30am this morning. It still isn't unlocked and I have no service as I am switching to Verizon and they have already started the process.

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3 days ago

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XfinityBrianH

Official Employee

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1.6K Messages

3 days ago

 

user_8yq30l Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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