Hello @user_g7b3p0, Phones purchased after June 2020 are typically unlocked automatically within 48 hours of being paid off. For devices requiring a manual unlock, you must ensure the phone has been active for 60 days, is fully paid off, the account is in good standing, and the device isn't reported lost or stolen.
Again
Expert
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32.5K Messages
8 hours ago
Moved to Customer Service as this has nothing to do with the Guidelines.
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XfinityQuemekia
Official Employee
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528 Messages
8 hours ago
Hello @user_g7b3p0, Phones purchased after June 2020 are typically unlocked automatically within 48 hours of being paid off. For devices requiring a manual unlock, you must ensure the phone has been active for 60 days, is fully paid off, the account is in good standing, and the device isn't reported lost or stolen.
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