Unlink pods from my closed account

I have cancelled my service and need to have my Xfinity Pods (Serial Numbers: [Edited: "Personal Information"] and [Edited: "Personal Information"]) manually unlinked/deactivated from my closed account so I can sell them.

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XfinityRaul

Official Employee

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3K Messages

3 months ago

@tsbaity Thank you for giving us the opportunity to unlink your pods from your account via Forums. I would be more than happy to review your account to see what we can do to get this taken card of for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_4xhxlm

Visitor

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1 Message

i NEED TO DO THE SAME THING, PLEASE...

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14 hours ago

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XfinityRay

Official Employee

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4.2K Messages

Hi there, @user_4xhxlm! We are glad to further help with the equipment. Do you have an active account with us? You can easily remove the WiFi Extenders from the Xfinity app if you do, https://www.xfinity.com/support/articles/activate-xfi-pod-with-xfi-app. If your account is no longer active, our system normally removes any owned equipment after 30 days.

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