New Poster
•
1 Message
Unlink Old address and add device back onto plan
I have recently moved houses and want to remove my old address from my account, I dont have any contact with anyone staying at that house so I am unable to transfer admin rights to anyone.
I also changed my plan when I moved and accidentally selected to not have the modem and buy my own. I would like to change that so I can rent an xfinity modem instead.
Thanks
Responses
ComcastGabe
Official Employee
•
173 Messages
4 m ago
Hi, @GBrin! Thanks for reaching out to Comcast over our forums page! I appreciate you greatly for your patience and time! You have reached the right place for help with unlinking your old account. To unlink, you can view the accounts your Xfinity ID is linked to by navigating to the Linked Accounts section of Account Details on the Settings page. In order to unlink from an account, you can select the Unlink action next to the desired account. After unlinking, you will no longer have access to Xfinity Services or My Account for that account. To regain access, the primary user for the account will need to add you as a user. Here is a great link for more details. https://comca.st/395eAQt In order to further assist with this and help with getting you one of our awesome Wireless Gateway modems, please click on my handle “ComcastGabe” and send me a private message with your name and full address.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0
0