2 Messages
Unlink Modem from Previous Account
Hello,
I recently moved and disconnected my Xfinity service. Would someone be able to check that the modem I was using is properly disconnected from my old service address and account? I would like to use it elsewhere.
Thank you,
Accepted Solution
XfinityLinda
Official Employee
•
1.9K Messages
23 hours ago
Thank you for meeting us here in our community about the previous account and modem, @user_2hes5p. You've reached the right place for assistance. Please provide your full name and the old complete service address in a Direct Message. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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