Unlink from my peacock account

The above message is received when attempting to unlink an account from Peacock.   The same message for months now.

Please advise on what is causing the issue and how to correct it.   This is definitely an xfinity technical issue that should be easy to resolve if the company was truly committed to the best customer service and IT performance.

Thanks for reaching out through our community forums! Sorry to hear that you haven't been able to link you Peacock and Xfinity accounts! We'd be more than happy to take a closer look to see what may have happened. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send