Abdul_Abo's profile

Regular Visitor

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2 Messages

Wed, Dec 2, 2020 3:00 AM

Unlimited

I'm trying to upgrade to unlimited Data but it says it's unavailable. can anyone help me?

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago


@Abdul_Abo wrote:

I'm trying to upgrade to unlimited Data but it says it's unavailable. can anyone help me?


Have you tried calling and talking to a sales agent, 800-COMCAST or 800-XFINITY?  Or you might go online to the MyXfinity web site and request an agent callback via chat.  The sales agents have access to more options than those offered online.

Again

Expert

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25.8K Messages

6 m ago

@Abdul_Abo 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.5K Messages

6 m ago

Hi there, Abdul_Abo. Thanks for posting here for support! I would me glad to help you with adding unlimited data, right here. You came to the right place for help! Please send me a PM with your first and last name, I will assist from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  
 
Thanks!
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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