Unlimited plan with overage charges

I've chatted with agents in the past and gotten some of the overage charges resolved, I was assured I would not see future overage charges, but over the past many months I've been charged overages 5 out of 6 of those months. I have a statement from back in May or June where some of those charges were reversed, and I have a screenshot of my plan being described as including unlimited internet (which hilariously now that benefit is not shown when I compare my plan). All told I've been overcharged north of $300+ and am tired of getting the run around and have a number of local fiber providers knocking at my door with better pricing, plans and REAL no limit plans... I just want the $35/month plan I was promised with no limits and the 200mbps. Earlier this year Xfinity "upgraded" us to faster service apparently "for free", but considering my monthly bills, it sure feels like I've been paying for it.

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XfinityGabriel

Official Employee

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2.9K Messages

2 months ago

spokane_will, Hi there! Thanks for taking the time out of your day to reach out. I never like being surprised with unexpected charges on my bill, so I can relate to the inconvenience this has caused. You've reached the right team of billing experts. We specialize in providing solutions to concerns such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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spokane_will

Visitor

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3 Messages

2 months ago

I was escalated to someone who apparently can only communicate via phone call, but never answers when I called them back. I am still being overcharged and paying more for the service than was agreed to.

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Again

Expert

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33.4K Messages

2 months ago

@spokane_will

Are you paying extra for unlimited data? If not, everyone gets 1.2TB "unlimited" data. So, if you're not paying extra your overages are probably correct.

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spokane_will

Visitor

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3 Messages

@Again

Here is what it said when I was comparing my plan earlier this year, it doesn't mention any extra charge for unlimited. It's also wild to me that in 2025, there's companies trying to charge for "extra data" when this is an infinite resource. It's not like they're mining bits when people use more...

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2 months ago

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slctwc

Visitor

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1 Message

4 hours ago

I have been dealing with the same issue! I am in a never ending cycle where 1) I get charged $70 to $90 for overage charges above 1.2tb, 2) I contact Xfinity who changes my plan to a "true unlimited data" plan and assures me I will never see another overage or warning email again, 3) I get my bill and I get once again get charged for overages, 4) I contact xfinity and the cycle begins again. Each representative has no history on what I went through before.

I have been a loyal customer to xfinity while most my friends have "cut the cord". This is really frustrating and I am nearing my limits.

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XfinityShawn

Official Employee

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2.1K Messages

slctwc My team can look over your plan, and check for unlimited data options.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 hours ago

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Customer Service

spokane_will

Unlimited plan with overage charges

XfinityGabriel

spokane_will

Again

spokane_will

slctwc

XfinityShawn

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