1 Message
Unlimited internet data
We are going over our allotted internet data amount. I would just like the cost to add unlimited. I tried to talk to someone in customer service, but it’s impossible to understand them, although she did say something about a senior discount that I wasn’t even aware you offered.
XfinityDena
Official Employee
•
3K Messages
2 days ago
Thank you so much for taking the time out of your day to reach out. I would be happy to assist you with the current promotions to have unlimited data added to the account. I know even in my own household our data usage has increased and changed a lot since I am working from home and my kids are back in school. You can monitor your data usage using your Xfinity app and with our Data Usage Center with the link: https://www.xfinity.com/learn/internet-service/data?linkId=137770825. You can learn more about our unlimited data packages with the link: https://www.xfinity.com/learn/internet-service/data as well as add them there too!
Please send me a Direct Message with your name and service address. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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