Unlimited internet data, temporarily unavailable

I have 1Gb service and am trying to sign up for unlimted data ($30/month option), but I always get a message saying the service is temporarily unavailable. Help! How do I sign up for this? I use my own modem and equipment.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Again

Expert

•

31.9K Messages

5 years ago

@martindill

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

0

XfinityMichaelC

Administrator

•

4.4K Messages

5 years ago

Greetings, @martindill! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear you are having issues with trying to get the unlimited data added to your account! We can certainly assist you with this. Can you please send us a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

0

Customer Service

martindill

Unlimited internet data, temporarily unavailable

Again

XfinityMichaelC

New to the Community?