Visitor
•
1 Message
Unlimited Internet Bolt On
I have a grandfathered TV and Internet bundle with TiVo CableCARDs that I do not want to alter or re-rate. I want to use my own modem and add the standalone $30/month Unlimited Data Plan to my current billing profile as a simple bolt-on feature. I do not want a package migration or change to my TV tier. I do not want to lose anything on my TV package. Is there any way to do this?
XfinityKei
Official Employee
•
2.9K Messages
5 hours ago
@user_0mg2lw This is a great question. We can certainly assist with making changes to your account! It's best for us to take a look at how your account is set up to confirm.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0