Visitor
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7 Messages
Unlimited Data
I signed up for unlimited data but I still received a text that I have almost used all of my internet data. I cannot figure out how to speak with a live person about this issue. How do I direct message you? There is no icon for doing this and the phone tree and xfinity assistant will not route me to a live person.
EG
Expert
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110.5K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.7K Messages
2 days ago
Hello, @user_xclrx7! Thanks for creating a post on our Xfinity Community Forum regarding your data usage concerns. You've come to the right place for help! Our Digital Care Team is great to work with because we are experts in all areas of your account, service(s), equipment, bill, and more. It would be my pleasure to see what else can be done to help out today :) When did you add Unlimited Data to the account? Do you see it listed when logged in to My Account online and/or the Xfinity App? First, let's see what we can confirm. Then, if we need to take a closer look, we'll prompt you to send a direct message.
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XfinitySeth
Official Employee
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89 Messages
1 day ago
Thank you again for working with us user_xclrx7! I'm glad we were able to take a look at your services and confirm your Unlimited Data package is correctly reflecting on the account with your new X-Class promotion 👍 Should you ever need us in the future, we're always just a post away! Take care 👋
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