1 Message
Unlimited data
Found instructions about sending a direct message to sign up for unlimited data on an existing account, but there is not chat icon in the upper right hand corner of my page. There is a circle with a “U” and nothing says direct message.
i have been trying to sign up for over an hour and have been going in circles. Can someone help me sign up for unlimited data and tell me where I can find the direct message feature?
The top of the page says “support” “offers” a circle with a U (account icon) and the 3 bar menu icon. Nothing says direct message.
XfinityLinda
Official Employee
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1.6K Messages
1 day ago
Thank you for connecting with us about signing up for unlimited data, @user_lvzemh. You have reached the right team for help. Please send us a Direct Message with your full name and address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinitySara
Official Employee
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1.5K Messages
22 hours ago
@user_lvzemh - Thanks again for giving our Digital Care Team a chance to help with adding Unlimited Data onto the account. It was a simple upgrade from the leased modem to xFi Complete, but the best part is getting to sign up for a new promotion and locking in that base rate for 12 months! We appreciate your time on this, and your patience while chatting with us. As mentioned in my last direct message, please feel free to create a new post if any other questions or concerns arise. For now, take care!
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