U

Visitor

 • 

1 Message

Thu, Nov 25, 2021 1:09 AM

Unlimited data

The website will not let me upgrade to unlimited data. I keep getting and error message.

Thanks for any assistance

EG

Expert

 • 

90.6K Messages

9 d ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.

XfinityRay

Official Employee

 • 

371 Messages

9 d ago

Hi, @user_2a624f. I would be happy to help with the Unlimited Data plan. I have that in my home as well and love not having to worry about my household's usage. Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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