Unlimited Data with own modem

Hi,

I am trying to add unlimited data to my account, but getting "Temporarily Unavailable" message. Please help!

Thanks in advance

EDIT:

Adding XXX as it appears that you were able to help others on the forum with the same issue. Thanks!!

re-EDIT: removed the link to the Comcast personnel. Still need help please!

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Expert

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32.5K Messages

5 years ago

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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dlxfin

Regular Visitor

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2 Messages

5 years ago

Fixed my original post.

I still need help with getting unlimited data ...

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Again

Expert

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32.5K Messages

5 years ago

@dlxfin wrote:

Fixed my original post.

I still need help with getting unlimited data ...

Be patient. It was just escalated. An OE will be along to help you.

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XfinityJosephA

Official Employee

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1.9K Messages

5 years ago

I apologize we have not resolved this yet. If you can send a new private message with your account information we can get you unlimited data. I don't see another private message, but I look forward to your reply.

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