dlxfin's profile
dlxfin
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Regular Visitor

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2 Messages

Wed, Dec 16, 2020 9:00 AM

Unlimited Data with own modem

Hi, 

 

I am trying to add unlimited data to my account, but getting "Temporarily Unavailable" message.  Please help!

 

Thanks in advance

 

EDIT:

Adding XXX as it appears that you were able to help others on the forum with the same issue.  Thanks!!

 

re-EDIT: removed the link to the Comcast personnel.  Still need help please!

Question

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Updated 

6 m ago

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Expert

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25.8K Messages

6 m ago

@dlxfin 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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dlxfin

Regular Visitor

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2 Messages

6 m ago

Fixed my original post.

 

I still need help with getting unlimited data ... 

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Expert

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25.8K Messages

6 m ago

@dlxfin wrote:

Fixed my original post.

 

I still need help with getting unlimited data ... 

Be patient.  It was just escalated.  An OE will be along to help you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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ComcastJosephB

Official Employee

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326 Messages

6 m ago

I apologize we have not resolved this yet. If you can send a new private message with your account information we can get you unlimited data. I don't see another private message, but I look forward to your reply. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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