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Monday, February 17th, 2025 3:10 PM

Unlimited data, warnings going over my data

Why am I getting messages that say my data is out and I’m gonna have to start paying when I have unlimited data?

Official Employee

 • 

1.5K Messages

3 months ago

@user_ygfuz3  This is a great question, and I'm glad you reached out to our team for a resolution. Can you meet us in a direct message, and we can confirm your usage subscription.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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