Unlimited data using my own modem?

What URL are you talking about?

* There is no "Bell Icon" (outside this forum which only shows notifications)

* There is no "Pencil and Paper" icon

xfinity.com doesn't show any of this and neither does logging into my account.

We can't even share images in this forum making it useless to communicate basic information. Particularly when Xfinity is changing its websites constantly. So I'm lost.

Is there an email or something more robust than playing "navigate the ever changing menus game" ??

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

There is no "Pencil and Paper" icon in "Xfinity Assistant"

There is no "Direct Messaging" icon in any upper right corner of my account side panel after logging in or any place I look.

Again, what URL do I find this "Bell Icon" ?

@zezba9000​ 

• Click the "Direct Message" icon in the upper right

The correct link is the min one for ourXfinity Forums, which you are currently on. When signed in, you'll see three icons in the top right corner: A Text box ballon for Direct Messaging, a Bell Icon, and the icon for your profile.