Ajhaywood123's profile

Regular Visitor

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1 Message

Fri, Jan 1, 2021 10:00 PM

Unlimited Data Upgrade "Temporarily unavailable"

I've been trying to upgrade to unlimited internet since I'm tired of paying extra or stressing out at the end of each month about going over my data cap. But the link they've provided still seems to be broken months after this problem was originally discovered. Would really like to get in contact with someone so I can just spend the extra $30/month and upgrade.

Responses

Again

Expert

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25.5K Messages

4 m ago


@Ajhaywood123 wrote:

I've been trying to upgrade to unlimited internet since I'm tired of paying extra or stressing out at the end of each month about going over my data cap. But the link they've provided still seems to be broken months after this problem was originally discovered. Would really like to get in contact with someone so I can just spend the extra $30/month and upgrade.


Note that Unlimited Data won't start until the beginning of February.

 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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BruceW

Gold Problem Solver

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22.3K Messages

4 m ago


@Again wrote: ... Note that Unlimited Data won't start until the beginning of February. ...

You keep posting this. Is the information in https://www.xfinity.com/support/articles/exp-unlimited-data incorrect? :

 

Enrollment goes into effect immediately upon signing up for the Unlimited Data option and applies to the entire month in which you sign up.

 

Again

Expert

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25.5K Messages

4 m ago


@BruceW wrote:

@Again wrote: ... Note that Unlimited Data won't start until the beginning of February. ...

You keep posting this. Is the information in https://www.xfinity.com/support/articles/exp-unlimited-data incorrect? :

 

Enrollment goes into effect immediately upon signing up for the Unlimited Data option and applies to the entire month in which you sign up.

 


As far as I know, it is incorrect.  After you questioned it before I checked with Jessie and she checked and the result is that the unlimited data starts at the first of the month and goes through the end of the month.  I don't know why the page says differently.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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181 Messages

4 m ago

Hi there @Ajhaywood123! Let's get that unlimited data added on for you; please send over a private message by clicking on my handle (ComcastGina) and confirming your name and the service address, to start. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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