Kelabonte's profile

Regular Visitor

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1 Message

Wed, Dec 16, 2020 8:00 PM

Unlimited Data Unavailable

Hi,

 

Data caps will be going into effect on 1/1/21 in my area. I was looking into the unlimited data add-on. I saw a promotion saying that I could add it for $0 for 6 months and $30 thereafter while using my own equipment. When I go to add it, it says that it is temporarily unavailable. Can somebody help me? I've seen that several others have had this issue over the last several months. If I am reading the website correctly, I think I need to add this by 12/30 to get the $0 for 6 months. I see there are options for using the xfi gateway, but I am not interested, I want to use my own equipment.

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Again

Expert

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25.8K Messages

6 m ago

@Kelabonte 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.
ComcastAmir

Official Employee

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6.3K Messages

6 m ago

Hello Kelabonte, $0 for 6 months sounds like a great deal!!! Let's see what we can do about getting the promotion added to your account today 🙂 It would be the perfect deal for the Holiday. To get started could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?

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