Unlimited data temporarily unavailable

@XfinitySara​ 

Hi Sara, thank you for your help. I have tried both through the plan builder and through the My Account page. In the plan builder I do not see any options for unlimited data. I also don't wish to change my internet speed or add any other services -- just unlimited data. 

When trying through My Account it always says temporarily unavailable. I have also tried by using the link in my latest e-mail that says I am over my data limit -- that links to xfinity.com/usagemeter.

I can see a message that has a link to "Get unlimited data" - I click that and then it takes me to a maze of other pages. One of the other pages says "Using your own modem + router? Add our unlimited data plan for $30/mo". I click that link and that is when it always says temporarily unavailable.

I suspect this is related to my use of my own modem/router as I have googled and seen dozens of others who had the same issue in the same circumstances.

@user_o36zer - I really appreciate those details! Thanks for taking the time to try various ways of adding Unlimited Data. You may be right about the owned modem causing these hiccups, but no worries! We should be able to add it for you directly in our billing system. Could you please send our team a direct message to get started?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!