Visitor
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2 Messages
Unlimited data temporarily unavailable
It says temporary unavailable when I try to add unlimited data via the website
Visitor
•
2 Messages
It says temporary unavailable when I try to add unlimited data via the website
Accepted Solution
CCBrian1
Contributor
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367 Messages
2 years ago
@user_9fda65 Alright, thank you for the clarification. I can review your account and check on the data option. I would love to help you with this to make sure all is taken care of. The nice part about adding unlimited data at this time is that we back date this to the beginning of the month. So any data since 5/1 would be covered.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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CCBrian1
Contributor
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367 Messages
2 years ago
Hello @user_9fda65 , thank you for reaching out and bringing your question to us via Xfinity Forum Community. Is the unlimited data you are looking to add for your internet or mobile phone plan?
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