J

Visitor

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2 Messages

Thu, Jul 29, 2021 10:06 PM

Unlimited Data Temporarily Unavailable

I ordered unlimited data to be included in my internet plan earlier and it said I would receive an order confirmation, but I still have not received that confirmation. Now when I return to the page to add unlimited data, it tells me that the service is Temporarily Unavailable. Is there any other way to check if my request went through as I would like it to be a part of my plan starting in Aug.

Thanks!

Responses

Accepted Solution

Official Employee

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121 Messages

2 m ago

Hello @jpjoannapeng, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with making sure unlimited data was added to your plan. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

Visitor

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2 Messages

@XfinityNico Hi Nico, I've sent a message to Xfinity Support. Thanks!

EG

Expert

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89.2K Messages

2 m ago

Concern moved here to the proper help section. And for greater exposure to actual Comcast employees for assistance. 

Official Employee

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121 Messages

2 m ago

We want to thank you for reaching out on our Forum for support with your data plan concern! We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs. 

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